18 nov 2021
Handelsbeurs Antwerp

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1.1. Why a privacy policy?

The City of Antwerp considers the protection of your privacy to be important. The privacy policy offers insight into how the city processes your data.

1.2. Privacy principles

The principles that form the basis of the urban digital strategy are also applied by the city in its privacy policy:
the user takes centre stage: you, as a user, remain the owner of your data. If you do not want the city to use your data or link information, you can state that at any time. If you want to enjoy certain services, however, it is inevitable that the city will request data. The data that is required will then be used in the context of delivering a better service; of course, subject to compliance with the relevant legal standards,
the city wants to communicate with you in the most personal way possible: if the city requires data, it is simply to be able to offer you an efficient and personal user experience. Personalised communication makes the information more relevant to you. For example, if the city knows your age or interests, the city can provide you with more specific information via your preferred method, for example, via email, text message or notification;
everything is connected: surfing habits, preferences, City-Card use, all are sources of interesting data, data that can improve the efficiency and relevance of urban services and communication. By combining these, your ease of use increases. But it is your choice whether you want all this information to be linked;
digital is transparent: the city uses your data transparently and will tell you when and why certain data will be used. According to regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of Personal Data and on the free movement of such data and repealing Directive 95/46/EC, you have a right to communication or improvement of your data. You can exercise these rights by contacting us. You also have the right to submit a complaint to the supervisory authority, in particular the Gegevensbeschermingsautoriteit [Data Protection Authority], if you believe your data are processed in an erroneous manner.
More information about the federal Data Protection Authority, the privacywet [Privacy Act] and the Algemene Verordening Gegevensbescherming [General Data Protection Regulation] can be found at

1.3 Protection of your data

Naturally, the city takes all necessary precautions to ensure the best possible protection of your data. Furthermore, the city does not share or provide your information with or to other organisations or bodies unless we are legally obliged to do so.
Have you noticed fraud or hacking concerning personal data stored by the city? Or did you see that the data has been illegally distributed anywhere? Please contact the urban contact centre.

1.4. Mailshots

Any data the city of Antwerp receives from you via email, form or any other method, is processed so we can keep you informed of urban activities that may have an impact on you and your activities.
We only use your email address for expressly requested emails or newsletters. If you do not wish to receive newsletters or information about our products and services, you can unsubscribe using the link at the bottom of our emails, or by contacting us as described here.

Is your personal data safe?

We attach great importance to protecting the privacy of our users/customers. We maintain a strict privacy policy, and take all appropriate measures to ensure our servers prevent, as far as possible, unauthorised leaks, destruction, loss, disclosure, use, access or modification of data.

For how long is your personal data retained?

We retain your data only for the length of time required to achieve the desired objectives. Once this objective has been achieved, we remove them.

What are your rights and how can you exercise them?

You can request to correct, remove, check, transfer or to view your personal data at any time; you can also oppose the use and request the restriction of the processing of your data at any time. For this, you simply send an email to the following address: We will then do everything in our power to do what is necessary as quickly as possible.

Who has acces to your personal data?

Our employees and processors have access to your data, but only to the extent necessary to achieve the purpose of the processing. Each of them is subject to a strict confidentiality obligation.

How can you receive our advertising?

With your permission, or based on our legitimate interest laid down in our contractual relations in particular, we will sign you up for our newsletter and offer you other similar products or services that may interest you. You can unsubscribe at any time and withdraw your consent to such communication by sending an email to the following address:

What happens in the event of a dispute?

No one benefits from long court proceedings. In the event of a dispute, we commit to promote dialogue and openness in search of an amicable solution. You can also contact the Data Protection Authority.

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